Refund Policy

Eligibility for Refunds
Customers who are dissatisfied with their products or services may be eligible for a full or partial refund, subject to review by our Customer Support team. Eligibility is determined based on the circumstances of the request, service records, and our Quality Assurance standards.

Refund Request Timeframe
Refund requests must be submitted directly to Customer Support within 24 hours of the service or product delivery. Requests submitted after 24 hours may not be eligible.

Refund Methods
Approved refunds may be issued as store credit, service re-cleaning, product replacement, or a refund to the original payment method. The method used is determined at the discretion of Eco Pros AYS.

Return Shipping (if applicable)
If a product return is required, Eco Pros AYS will cover the cost of return shipping.

Product Condition Requirements
Returned products must be unused and in their original packaging to qualify for a refund or replacement.

Service-Based Exceptions
Refunds may not be available in the following situations:

• Digital products or custom orders
• Requests submitted after the 24-hour window
• Repeated or excessive refund requests
• Fraudulent or abusive claims
• Situations where the property was not prepared for cleaning (clutter, blocked areas, unsafe conditions, etc.)
• When a re-clean was offered and declined
  Photos may be required to initiate or approve a refund or re-clean request.
  Tips are non-refundable.

Important Notice
Our cleaners cannot initiate, promise, or process refunds. All refund, re-clean, and service quality concerns must be submitted directly to Customer Support.
Eco Pros AYS cannot issue a refund unless the request was received and documented through our Customer Support channel.

Customer Support Contact
Please email: support@ecoprosays.com to initiate a refund or quality review.

(Requests must be sent by email only not by phone support.)