Cancellation

Cancellation Policy:

Cancellation timeframe: A customer can cancel the purchase of a service or product within 24 hours or before shipment.
Cancellation fees: The charges associated with cancellation may include restocking fees and processing fees for our products, and .
Refund process: Refunds will be issued within 5-10 business days by original payment method.
Exceptions: The circumstances where cancellation might not be possible include custom orders, digital products, late cancellation notice, excessive or fraudulent cancellations.
Contact information: Please contact our Customer Support directly by email or phone to submit a cancellation request. Our Cleaners are not part of our Customer Support team and cannot initiate or promise cancellation requests or refund requests. Therefore, if our Customer Support team did not receive a cancellation request directly, we cannot issue a refund. Please contact our Customer Support team by phone at (937) 345-5100 or by email at info@ecoprosays.com.