Cancellation

Cancellation Policy:

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Cancellation Notice Requirement
Customers may cancel a scheduled service by providing notice to our Customer Support team at least 48 hours before the appointment time. Cancellations submitted after this 48-hour window are considered late cancellations and may incur fees.

Cancellation Fees
Late cancellations disrupt our schedule and prevent our cleaners from accepting other work.
Therefore, a 60% cancellation fee of the total service amount will apply to any cancellation made within 48 hours of the scheduled service.
For product orders (if applicable), cancellation after processing may incur restocking and/or processing fees.
Tips are non-refundable.

Refund Process
If a refund is applicable, it will be issued to the original payment method within 5–10 business days.

Exceptions
Cancellations may not be eligible for a refund in the following cases:

• Custom orders or digital products
• Requests made after the 48-hour notice period
• Excessive or repeated cancellations
• Fraudulent claims
• Services scheduled less than 48 hours in advance (same-day or next-day bookings are non-refundable once booked)

Important Notice
Our cleaners cannot cancel appointments, reschedule appointments, or promise refunds.
All cancellation requests must be submitted directly to Customer Support.
If Customer Support does not receive the request, we cannot process or approve a cancellation or refund.

Customer Support Contact
Email: support@ecoprosays.com
Phone: (505) 358-4962